Exchanges are available for all full-priced clothing items. Items must be post stamped within 14 days of receiving your order and any received thereafter may be denied. Returns will be exchanged for the correct sizing or an item for a similar price.
Items must be returned in their original condition including tags. Once Nubyen has received your returned package, all returned items will be inspected before an exchange is issued. Nubyen reserves the right to deny, if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow unto 5 business days for an exchange to be processed from the date that the returned item is received. You will be informed via the email address that is listed on your Nubyen account once this transaction has been processed.
Prior to returning any items to for an exchange please email us at firstname.lastname@example.org to organise alternative arrangements. We would be happy to exchange for a smaller or larger size if in stock.
Please refer to our sizing chart prior to purchase.